Returns and Refunds

Thank you for choosing Colette's Popcorn! We are committed to ensuring your satisfaction with every purchase. Please review Colette’s Gourmet Popcorn returns and refunds policy below.

1. Returns Eligibility

  • Due to the perishable nature of our products, we do not accept returns on popcorn that has been opened.
  • If your order is damaged during shipping or if you receive an incorrect item, please contact us within 7 days of delivery for a possible replacement or refund.

2. Refunds Will Not Be Given For:

Colette's Popcorn does not provide refunds or replacements for any of the following reasons:

  • Shipping partner delivered your order earlier than was estimated.
  • Incorrect items and/or quantity and/or address provided at the time of order.
  • Recipient refused delivery or was not present at the time of delivery.
  • Item(s) unable to be delivered due to being shipped to a PO Box.
  • Item(s) still in transit.
  • Damage to packaging that does not impact quality or shelf life.
  • Customer consumed at least half (50%) of the popcorn delivered.
  • Gift certificate sales are final.

3. How to Initiate a Return

  • To initiate a return request, please email us at colettespopcornnmb@gmail.com within 7 days of delivery. Include your order number and a brief description of the issue.
  • Attach a photo of any damaged items for our records.

4. Refund Process

  • Once your return request is approved, we will process your refund within 5-7 business days.
  • Refunds will be issued to the original payment method used at the time of purchase.
  • Please note that shipping costs are non-refundable.

5. Exchanges

  • We currently do not offer exchanges. If you would like to order a different flavor or product, please place a new order.

6. Cancellations

7. Customer Service

Thank you for your understanding and support! We appreciate your business and look forward to serving you again.

 

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